Terms and Conditions

    Livit is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements, and notices that may apply to any page or section of the Site.
    Your use of this Site constitutes your agreement to all terms, conditions and notices. Please read them carefully. By using this Site, you agree to these Terms and Conditions, as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification. If you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of information or products from this Site.
    Livit reserves the right to change, modify, alter, update or discontinue the terms, conditions, and notices under which this Site is offered and the links, content, information, prices and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein. We have the right to adjust prices from time to time. If for some reason there may have been a price mistake, Livit has the right to refuse the order. By your continued use of the Site following such modifications, alterations, or updates you agree to be bound by such modifications, alterations, or updates.
    This Site is owned and operated by Livit. Unless otherwise specified, all materials on this Site, trademarks, service marks, logos are the property of Livit and are protected by the copyright laws of Indonesia and, throughout the world by the applicable copyright laws. No materials published by Livit on this Site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Livit.
  5. SIGN UP
    You need to sign up this Site to order the services by insert your username and password. You will get benefits such as newsletters, updates, and special offers by signing up. You will be asked to provide accurate and current information on all registration forms on this Site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this Site as well as any activity that occur under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this Site.
    You agree that Livit may send electronic mails to you for the purpose of advising you of changes or additions to this Site, about any of Livit’s services, or for such other purpose(s) as we deem appropriate. If you wish to unsubscribe from our newsletters, please click on “Newsletters” in your account page and unsubscribe.
    We always try our best to display the information and colors of the products that appear on the Site as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate as the actual colors you see depends on your monitor quality.
    Your information is safe with us. Livit understands that privacy concerns are extremely important to our customers. You can rest assured that any information you submit to us will not be misused, abused or sold to any other parties. We only use your personal information to complete your order.
    You agree to indemnify, defend and hold Livit harmless from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney’s fees and costs) arising out of, based on or in connection with your access and/or use of this Site.
    Livit assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this Site. You should not assume that the Materials on this Site are continuously updated or otherwise contain current information. Livit is not responsible for supplying content or materials from the Site that have expired or have been removed.
    These Terms and Conditions are governed by the law in force in Indonesia.
    We welcome your questions, comments, and concerns about privacy or any of the information collected from you or about you. Please send us any and all feedback pertaining to privacy, or any other issue.

Order policy

  1. Reservations can only be made by adults over 18 years old.
  2. Bookings can be transferred to other people. If you would like to transfer your booking to friends, family, business partners or associates, please send an email to reception@liv.it and we will be happy to assist you.

Order cancellation policies, multiple bookings, changes to your booking and schedule alterations

  1. Bookings can be cancelled no later than 3 days (72 hours) prior to the booking commencing. Please cancel booking via email before the specified time. Failure to cancel beforehand will result in loss of the 20% booking fee, and any other costs/fees caused by the refund.
  2. If there is a double booking error please immediately confirm to Livit party no later than 24 hours before the commencement of the booking so that the transaction can be canceled immediately. If the double booking is cancelled after the time limit has passed, then the customer must wait a further 24 hours for a refund.
  3. Changes and schedule changes are permitted, provided that the previous transaction is canceled first and then reordered as desired, and the customer is willing to wait for a refund.
  4. For a change request and a change schedule, please get in touch via email in order to see what alternative spaces/schedules are now available.

Payment policy

  1. Customers must thoroughly check all billing details before making a payment, Livit will only receive payments that match the bill.
  2. Livit uses a third party for the payment process.
  3. Livit takes no responsibility for credit card fraud cases or unauthorized credit card usage on the Livit website.
  4. Payments using certain credit cards cannot be accepted, Livit only accepts payments using credit cards with a Visa, Mastercard, JCB logo.

Refund policy

  1. Refunds will be made no later than 14 (fourteen) working days and administration fees will be charged to customers and international credit / debit card transactions, requiring a slightly longer refund time (up to 30 days)
  2. For a refund request, Please fill out the refund form and submit all the required data and attach any required documents that may be applicable, such as:
  • Transaction number or proof of successful transaction from online payment (payment gateway).
  • Please send proof of payment transaction from the bank used.
  • Details of the recipient bank account (Name of account holder, bank name, account number (a photo of bank saving book), and bank swift codes.

Be the first to get our tips & exciting updates straight to your inbox